Your personal information belongs to you. This policy explains clearly and honestly what data bt999 collects from Pakistani players, how it is used, how long it is kept, and the rights you hold over it at all times.
This Privacy Policy ("Policy") explains how bt999 — operating through bt999.wine ("the Platform") — collects, uses, stores, shares, and protects personal information provided by registered players and visitors based in Pakistan. References to "bt999", "we", "us", and "our" in this Policy refer to the operating entity responsible for bt999.wine. References to "you", "your", or "the Player" refer to individuals who access, register, or use the Platform in any capacity.
bt999 takes its responsibility as a custodian of personal data seriously. Pakistani players entrust us with real names, contact details, financial information, and gaming history when they register and use the Platform. We do not treat this lightly. Every data processing decision at bt999 is evaluated against the question of whether it genuinely serves the player's interests or is strictly necessary for our lawful operations — not simply whether we can get away with it.
This Policy applies to all data collected through bt999.wine, our mobile-optimised web application, our customer support channels (live chat, email), and any communications we send to registered players. It does not apply to third-party websites that may be linked from the Platform — those sites operate under their own privacy policies.
Plain English Summary: bt999 collects personal information to run your account, process your PKR payments, keep the platform secure, and improve your experience. We do not sell your data to anyone. We share it only with the service providers strictly needed to operate the Platform, and with law enforcement only when legally required.
bt999 collects the following categories of personal data from Pakistani players:
Note: bt999 does not collect or store full card numbers. Card payment details are processed directly by our PCI-DSS Level 1 certified payment processor and never stored on bt999 servers.
bt999 collects personal data through the following channels:
| Collection Method | Data Collected | When |
|---|---|---|
| Registration Form | Name, mobile number, date of birth, password | Account creation |
| Verification Process | CNIC details, payment source confirmation | On request or triggered by withdrawal |
| Payment Transactions | Transaction references, payment method identifiers, amounts | Each deposit or withdrawal |
| Platform Usage | Games played, bets placed, session data, IP address | Every session |
| Customer Support | Chat transcripts, complaint details, enquiry content | Each support interaction |
| Cookies & Analytics | Browser type, device data, page visits, session duration | Every site visit |
| Responsible Gaming Tools | Limit settings, self-exclusion requests | When tools are used |
bt999 does not purchase data about you from third-party data brokers or marketing list providers. All personal data we hold has been provided directly by you through your use of the Platform or generated automatically by your device and browser during normal Platform usage.
bt999 uses your personal data for the following specific and lawful purposes:
Your registration data is used to create and maintain your bt999 account, verify your identity, authenticate your login, and communicate with you about your account status, balance, and activity. This is the fundamental purpose for which registration data is collected and cannot be opted out of while you hold an active bt999 account.
Financial and payment data is used exclusively to process deposits and withdrawals, verify that payment sources belong to the registered account holder, and comply with anti-money laundering (AML) requirements under applicable financial regulations. bt999 does not use payment data for any purpose beyond what is strictly necessary to process your PKR transactions.
Technical and device data, IP addresses, and gaming activity patterns are analysed by bt999's security systems to detect suspicious activity including duplicate accounts, stolen payment methods, bonus abuse, match manipulation, and other fraudulent behaviour. This processing is necessary for the legitimate interests of bt999 and its genuine players in maintaining a fair and secure gaming environment.
bt999 analyses gaming activity data to identify patterns that may indicate problem gambling behaviour — such as rapidly increasing bet sizes, extended session durations, or frequent deposits following losses. Where such patterns are identified, bt999 may proactively contact the player to offer responsible gaming tools or information. This processing serves the legitimate interest of player welfare and is a core commitment of the bt999 platform.
Aggregated and anonymised usage data is used to improve the Platform's performance, identify popular games and features, optimise the payment experience, and develop new products that serve Pakistani players better. Individual player data used for personalisation (such as recommending games based on your history) is processed based on your consent, which you can withdraw at any time through your account notification preferences.
bt999 may send you promotional communications about new games, PSL betting markets, bonus offers, and platform updates via SMS or push notification, based on consent you provided at registration or through your notification settings. You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting support. Opting out of marketing communications does not affect your ability to use the Platform or receive essential account-related communications.
bt999 processes your personal data on the following legal bases:
Your Consent: Where bt999 relies on your consent to process data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Contact support or update your account settings to manage consent preferences.
bt999 does not sell, rent, or trade your personal data to any third party for their marketing purposes. This is an absolute commitment. The only circumstances in which bt999 shares player data are:
bt999 works with carefully selected third-party service providers who process data strictly on our behalf and under contractual obligations to maintain confidentiality and data security. These include our certified payment processors (for PKR transaction handling), game software providers (for game session data required to deliver the game experience), cloud infrastructure providers (for secure data hosting), and fraud detection service providers. All such providers are contractually prohibited from using your data for any purpose other than delivering the specific service to bt999.
bt999 will disclose personal data to Pakistani law enforcement authorities, financial intelligence units, or regulatory bodies when required to do so by a lawful order, warrant, or legal obligation. bt999 will notify affected players of such disclosures to the extent legally permitted. bt999 cooperates fully with lawful investigations into financial crime, fraud, and underage gambling.
In the event that bt999's operating entity undergoes a merger, acquisition, or asset sale, player data may be transferred as part of that transaction. bt999 will notify affected players by prominent on-platform notice and email (where available) prior to any such transfer and will ensure that the acquiring entity commits to treating player data in accordance with this Privacy Policy.
We will never share your data with advertisers, data brokers, social media platforms, or other gaming companies for their own commercial use. If you receive any communication claiming to be from bt999 that asks you to share data with a third party, contact support immediately.
bt999 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years | Legal obligation, AML compliance |
| Financial Transaction Data | 7 years from transaction date | Financial regulation, tax records |
| Gaming Activity History | 5 years from last activity | Responsible gaming monitoring, dispute resolution |
| Customer Support Records | 3 years from interaction date | Dispute resolution, quality assurance |
| Technical / Device Logs | 12 months | Security monitoring, fraud detection |
| Marketing Consent Records | Duration of consent + 3 years | Legal proof of consent basis |
| Closed Account Data | 5 years from closure | Legal obligation, fraud prevention |
After the applicable retention period expires, bt999 will securely delete or anonymise your personal data. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
bt999.wine uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. A cookie is a small text file stored on your device by your browser when you visit the Platform. Here is exactly what we use and why:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Keep you logged in, maintain your session, process payments, protect against CSRF attacks. Without these cookies, bt999 cannot function. | No — required for the Platform to operate | |
| Remember your game preferences, language settings, last-used payment method, and responsible gaming limit configurations. | Yes — disabling reduces personalisation | |
| Measure how Pakistani players use the Platform — which pages are most visited, where players encounter issues, how long sessions last. Data is aggregated and anonymised. | Yes — opt out via cookie preferences |
bt999 does not use third-party advertising cookies or share cookie data with advertising networks. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent bt999 from functioning correctly and may prevent you from logging in or completing transactions.
bt999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
bt999 stores all player data on secured servers with restricted access. Access to personal data is granted only to staff members who require it to perform their specific job functions, and all staff with data access are trained on privacy obligations and data handling procedures. bt999 conducts regular security audits and penetration testing of the Platform infrastructure.
Data Breach Response: In the event of a personal data breach that poses a risk to Pakistani players, bt999 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. bt999 maintains a documented data breach response plan that is reviewed and tested annually.
As a Pakistani player on bt999, you have the following rights over your personal data. These are genuine rights that bt999 is committed to honouring — not bureaucratic formalities:
Request a copy of all personal data bt999 holds about you. We will provide this in a readable format within 30 days of a verified request.
Request correction of any inaccurate or incomplete personal data. If your name, date of birth, or contact details are recorded incorrectly, contact support and we'll correct it.
Request deletion of your personal data in certain circumstances — for example, after account closure and once legal retention requirements have been met. Not absolute where legal obligations require retention.
Request that bt999 restricts processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
Request your personal data in a machine-readable format for transfer to another service. Applicable to data you provided to bt999 and which is processed on a consent or contractual basis.
Object to processing carried out on the basis of bt999's legitimate interests, including profiling for responsible gaming monitoring. bt999 will cease that processing unless compelling legitimate grounds exist.
To exercise any of these rights, contact bt999 Customer Support via live chat on bt999.wine or by email at support@bt999.wine. Please include your registered mobile number and a description of your request. bt999 will respond within 30 days. We may ask you to verify your identity before processing the request to ensure we are dealing with the correct account holder.
bt999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date of birth field specifically to verify age eligibility, and we reserve the right to request CNIC-based age verification for any account at any time.
If bt999 discovers that personal data has been collected from a player who was under 18 at the time of registration, the account will be immediately closed, any funds held will be returned to the payment source after investigation, and all personal data associated with the account will be deleted from our systems as soon as our legal obligations permit.
Parents and guardians in Pakistan are responsible for monitoring and restricting their children's access to online gaming platforms, including bt999. If you believe a minor in your household has registered on bt999, contact our support team immediately with the relevant details and we will investigate and close the account as a priority.
The bt999 platform does not contain links to third-party websites for commercial or advertising purposes. However, our game providers operate their own platforms and infrastructure, and their privacy practices govern data processed on their systems in delivering game content to bt999. bt999 selects game providers with strong data security and privacy practices, and all game providers are bound by data processing agreements requiring them to handle player data in accordance with applicable privacy standards.
bt999 is not responsible for the privacy practices of any third-party websites that you may navigate to independently of the bt999 Platform. This Policy applies solely to data collected through bt999.wine and our direct communication channels.
bt999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, bt999 will:
Pakistani players are encouraged to review this Privacy Policy periodically. Continued use of the bt999 Platform after a Policy update constitutes your acknowledgement of the updated terms. If you disagree with any changes, you are entitled to close your account and request deletion of your data subject to our legal retention obligations.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bt999 handles your personal data, please get in touch through any of the following channels:
When contacting bt999 about a privacy matter, please include your registered mobile number and a clear description of your query or request. bt999 will ask you to verify your identity before actioning any data access, correction, or deletion request. This step is in place to protect your data from being disclosed or modified by someone other than you.
Six practical commitments that distinguish the bt999 approach to player data in Pakistan.
bt999 has a zero-tolerance policy on selling player data. Your name, mobile number, payment history, and gaming activity are never sold, rented, or traded to advertisers, data brokers, or other gaming platforms. Full stop.
Every page of bt999.wine is served over HTTPS with 256-bit SSL encryption. Every piece of data transmitted between your device and bt999 — including your login, payment details, and bet placements — is encrypted in transit.
Your Easypaisa and JazzCash account details are processed through Pakistani payment channels. bt999 does not route Pakistani wallet transaction data through international payment processors that have no familiarity with the local regulatory framework.
bt999 collects only the data genuinely needed to operate your account and keep the platform secure. We don't request your social media profiles, business details, or information beyond what's directly relevant to your gaming account and PKR transactions.
bt999 makes exercising your data rights straightforward. Contact support via live chat in English or Urdu and submit your request. bt999 commits to processing data access and deletion requests within 30 days without unnecessary friction or delays.
bt999's 24/7 support team handles privacy queries in both English and Urdu. If any part of this Privacy Policy is unclear, or if you want to discuss how your data is used, our Pakistan-based team can explain it in plain language without technical jargon.
Join over 500,000 Pakistani players on bt999 — the platform that takes your data privacy as seriously as your PKR payouts. Register free in under two minutes.